Privacy Policy

Wastix respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, why we collect it, how we use it, who we share it with, how long we keep it and the rights available to you.

Last updated 9 October 2026
15 sections
We do not sell your personal information

1. Who We Are

Wastix is the trading name of MeGoo Removals LTD, a company registered in England and Wales and a registered waste carrier.

For data-protection purposes, MeGoo Removals LTD is the controller of the personal information described in this Privacy Policy.

REGISTERED NAME: MEGOO REMOVALS LTD
TRADING NAME: WASTIX
COMPANY NUMBER: 16600886
WASTE CARRIER REGISTRATION: CBDU417293
EMAIL: PRIVACY@WASTIX.CO.UK
TELEPHONE: 07398 418741
WEBSITE: WASTIX.CO.UK
REGISTERED ADDRESS: 20 WENLOCK ROAD, LONDON, ENGLAND, N1 7GU

Questions about this Privacy Policy or the way we use your information can be sent to the contact details above.

2. Personal Information We Collect

The information we collect depends on how you use our services. It can include the following.

Your details

your name;
your email address and telephone number;
the address the waste is being collected from, and your billing address if different;
if you book for a business: the business name; and
your booking or customer reference.

Your booking

the date and time window you choose;
what the waste is and roughly how much there is;
where the waste is (for example roadside, in the garden, indoors, in the basement, in the loft or on the roof), which floor, and whether there is a lift;
parking, access and dismantling information;
any instructions or notes you give us; and
your quotes, bookings, invoices and booking history.

Photos you send us

When you book or ask for a quote, you can send us photos of the waste. They may also show the area around it, such as a driveway, garden, room or access route.

Please avoid including people, car number plates, documents or other personal details in your photos.

Waste transfer notes and signatures

The law requires a waste transfer note for every collection. It records your name and address, the waste we collected, and when and where it was collected. We ask you to sign it, either on our device at the collection or through a secure link we send you, so the note includes your signature.

Payment information

You pay us by bank transfer. We see what appears on our bank statement: the name on the paying account, the amount, the date and the payment reference. We never ask for your card details or online banking passwords.

Messages and calls

We keep the emails, WhatsApp messages and notes of phone calls that relate to your booking, including any complaints or feedback.

Website information

Like any website, ours receives technical information when you visit, such as your IP address, browser and device type. Our hosting provider uses this to deliver the site and protect it from attacks. We also use Cloudflare Web Analytics to count visits, see which pages are used and how fast they load. It does not use cookies, does not identify you and does not track you across other websites. We do not use advertising tools to track you.

3. How We Collect Your Information

We collect personal information:

when you book or ask for a quote on our website;
when you call, email or WhatsApp us;
when you send us photos;
when you sign a waste transfer note;
when you pay us; and
from someone who books on your behalf, such as a family member, landlord, letting agent or employer.

If you give us someone else’s details, for example when booking for a tenant, please make sure they are happy for you to do so.

4. Why We Use Your Information and Our Lawful Bases

We only use personal information where we have a lawful basis under UK data-protection law.

Quotes and bookings

to give you a quote, including from the photos you send;
to confirm, arrange and carry out your collection;
to give our crew the address, contact details and access information for the job;
to contact you about your booking, including changes and cancellations; and
to send you your confirmation, invoice and waste transfer note.

LAWFUL BASISPerformance of our contract with you, or taking steps at your request before entering into one.

Waste, tax and legal records

to complete and keep waste transfer notes, as the waste “duty of care” rules require;
to keep accounting and tax records; and
to respond to lawful requests from regulators such as the Environment Agency, local councils, HMRC or the police.

LAWFUL BASISLegal obligation.

Running and protecting our business

to handle complaints, disputes and legal claims;
to prevent fraud and misuse of our website;
to count visits to our website and see how it performs, using Cloudflare Web Analytics; and
to improve our booking process and services.

LAWFUL BASISOur legitimate interests in running and protecting our business, where these are not overridden by your rights.

Before and after photos of our work

We may show photos of the waste and the cleared area on our website and social media to show customers what we do. We choose or crop these photos so that no people, faces, number plates, house numbers or full addresses can be seen, and we describe the location only by area (for example “Hackney”).

If you would rather we did not use photos of your job, tell us at any time and we will stop using them and remove them from our website.

LAWFUL BASISOur legitimate interests in showing examples of our work.

Marketing

We do not send marketing emails, texts or messages. The messages we send you are about your booking.

Automated decisions

We do not make decisions about you by automated means. Quotes and bookings are reviewed by a person.

5. Cookies and Similar Technologies

We do not use analytics, advertising or tracking cookies. Our visit statistics (Cloudflare Web Analytics) work without cookies.

Our hosting provider, Cloudflare, may set a strictly necessary security cookie to protect the site from bots and attacks. Strictly necessary cookies do not need your consent.

Saving Your Booking Progress

If you start a waste collection booking and leave before finishing, we save your answers in your own browser (using local storage) so you can carry on where you left off. This includes your collection address, contact details, answers about the waste and the photos you added. It stays on your device and is not sent to us until you book.

This saved booking is deleted when you complete your booking, when you choose “Start again”, or automatically after 7 days.

After you book, your booking details are kept in your browser for that tab only (using session storage), so your confirmation still shows if you refresh the page. They are deleted when you close the tab.

This storage is strictly necessary to provide the booking service you have asked for, so we do not ask for your consent to use it. You can clear it at any time in your browser settings.

If we ever add cookies that need your consent, we will ask you first and update this policy.

6. Who We Share Personal Information With

We only share what is needed for each purpose. The organisations that help us run our services are:

Cloudflare — hosts our website and booking system, protects it from attacks, sends our booking emails, creates our PDF documents and provides our visit statistics;
Supabase — stores our bookings, customer records, photos and documents;
Resend — sends booking confirmations and documents by email;
Google — shows collection addresses on a map in our staff booking system;
WhatsApp (Meta) — when you message us on WhatsApp, or ask us to send your documents that way; and
our bank, accountant, insurers and professional advisers.

We also share information with:

our drivers and crew, and any licensed waste carrier we use for your job, who receive the details needed to carry out the collection, sometimes by WhatsApp;
waste transfer, treatment and disposal sites, where the law requires waste records to be passed on;
regulators, courts and law-enforcement bodies such as the Environment Agency, local councils, HMRC or the police, where the law requires it; and
a buyer or their advisers if our business is ever sold or restructured.

Organisations that handle personal information for us must protect it and may only use it to provide their service to us.

We do not sell your personal information to anyone.

7. International Transfers

Some of the organisations above, including Cloudflare, Resend, Google and Meta, are based in or process information in the United States or elsewhere outside the UK.

When personal information leaves the UK, it is protected by a safeguard recognised by UK data-protection law, such as:

UK adequacy regulations, including the UK–US “data bridge” for certified US companies; or
the UK International Data Transfer Agreement or Addendum (standard contract clauses).

You can contact us for more information about these safeguards.

8. How Long We Keep Your Information

We keep personal information only for as long as we need it, including to meet legal, tax and accounting requirements.

booking records, invoices and payment records, including the details and photos you sent: 6 years after the end of the financial year in which the job took place, as HMRC requires;
waste transfer notes: at least 2 years from the collection, as the law requires (3 years for hazardous waste records);
enquiries and quotes that did not become a booking: 12 months;
information about a complaint or legal claim: until it is resolved and the time for any further claim has passed; and
your saved booking progress in your own browser: up to 7 days (see “Cookies and Similar Technologies”).

When we no longer need personal information, we delete or anonymise it.

9. Security

We take appropriate technical and organisational measures to protect personal information from loss, misuse and unauthorised access. These include:

encrypted connections to our website and systems;
a staff booking system that only signed-in, authorised staff can open;
private storage for photos and documents, opened only through our system or by secure private links; and
giving drivers and crew only the details they need for each job.

No system connected to the internet can be guaranteed to be completely secure, but we take care to protect your information.

10. Your Data-Protection Rights

Depending on the circumstances and the lawful basis being used, you have rights including the right to:

AccessAsk for a copy of the personal information we hold about you.
CorrectHave inaccurate or incomplete personal information corrected.
Request erasureAsk us to delete personal information in certain circumstances.
Restrict processingAsk us to limit how we use your information in certain circumstances.
Object to processingObject where we rely on legitimate interests, such as using photos of your job.
Data portabilityReceive certain information in a portable format where the right applies.

These rights are not absolute. For example, we must keep waste transfer notes and tax records for the periods the law requires, even if you ask us to delete them.

There is normally no fee. We may need to confirm your identity before responding, and we will reply within one month.

To exercise a right, contact:

EMAIL: privacy@wastix.co.uk

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can put it right.

EMAIL: privacy@wastix.co.uk

You also have the right to complain to the UK's supervisory authority:

Information Commissioner's Office (ICO)

Further information about making a complaint is available from the ICO at ico.org.uk or on 0303 123 1113.

12. Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

13. Third-Party Websites

Our website links to other websites, such as our Facebook, Instagram and TikTok pages and WhatsApp.

We are not responsible for the privacy practices of other websites.

Please read their privacy information when you visit them.

14. Changes to This Privacy Policy

We will update this Privacy Policy when our services, the technology we use or the law changes. The latest version is always on this page, with the date it was last updated.

If a change significantly affects how we use your information, we will let you know where we are required to.

15. Contact Us

For questions, requests or complaints about privacy or data protection, contact:

Wastix / MeGoo Removals LTD20 Wenlock Road, London, England, N1 7GUprivacy@wastix.co.uk · 07398 418741

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